PolICY OF COMPLAINTS HANDLING

As required by the regulation, Hugau Gestion has set up an internal procedure to answer complaints of its clients. This legal regulation is defined by the article 313-8 of the general regulation of the French Market authority (AMF).

It’s important to note that a complaint is an expression of a client’s dissatisfaction with the service provider. It’s different from a request for information, an opinion or a clarification.

Complaints should be sent to Hugau Gestion, 60 Rue Saint Lazare, 75009 Paris, FRANCE, or by email at this address: contact@hugau-gestion.com.

Hugau Gestion will take into account the complaint, and clients will receive a confirmation letter or an email, during a period of ten business days starting from its reception unless a response has been given in the meantime by the company.

Except special circumstances a response to your complaint will be sent during a period of two months following the reception of the complaint.

All the claims will be treated by the Compliance Officer.

In case of a persisting disagreement, clients may refer matters to the AMF mediator at the address mentioned here :

http://www.amf-france.org/

Or directly by letter to:
Mme Marielle Cohen-Branche
Médiateur de l’AMF
Autorité des marchés financiers
17, place de la Bourse
75 082 Paris cedex 02

FRANCE

60, rue Saint-Lazare
75009 Paris
Téléphone : 01 78 09 83 20
FR | EN
This website presents our different Funds which are authorized in France and eventually in other countries. Before continuing your visit on our website, please notice the terms and conditions. The acceptance of these conditions is necessary to continue your visit on our website. If you do not accept the terms and conditions, you should immediately discontinue any use of this website. Hugau Gestion cannot be held liable under any circumstance for any damages whatsoever resulting from the use and consultation of this site.
 
You are currently connected to Hugau Gestion web site: www.hugau-gestion.com
French SAS company with a capital of: 1 226 250€
Registered office: 60, rue Saint-Lazare 75009 PARIS
Hugau Gestion is a French Portfolio Management Company approved by the French Financial Authority (AMF) on the 27th of June 2006 under n° GP 06 000008
 
Website design and hosting :
 
Design : Ifa Partner’s
Hosting : Creatyx
 
Informations
In spite of all the attention of our services on the content of this website, Hugau Gestion can not be held responsible for the presence of an eventual error concerning the financial information. Hugau Gestion informs you that the presentation and the content of the website can be modified at every moment.
 
Recommendations
The information presented on this website does not constitute an offer of products or services that can be assimilated to a public call or an activity of prospecting or soliciting for the purchase of sale.
The information available on this website is purely informatory.
 For further information please contact us: contact@hugau-gestion.com
 
 Performances
Past performances are not indicative of future performances which can vary over time and in no way constitute a guarantee of future performance or capital.
 
 Intellectual property
The entire website is the property of Hugau Gestion.
Any reproduction, diffusion made without the authorization of Hugau Gestion is forbidden

 

 

 

You must select the below checkbox
I am a Professional Investor in France and I fully acknowledge and accept this disclaimer as well as the Terms and Conditions and Privacy Policy.
This website presents our different Funds which are authorized in France and eventually in other countries. Before continuing your visit on our website, please notice the terms and conditions. The acceptance of these conditions is necessary to continue your visit on our website. If you do not accept the terms and conditions, you should immediately discontinue any use of this website. Hugau Gestion cannot be held liable under any circumstance for any damages whatsoever resulting from the use and consultation of this site.
 
You are currently connected to Hugau Gestion web site: www.hugau-gestion.com
French SAS company with a capital of: 1 226 250€
Registered office: 60, rue Saint-Lazare 75009 PARIS
Hugau Gestion is a French Portfolio Management Company approved by the French Financial Authority (AMF) on the 27th of June 2006 under n° GP 06 000008
 
Website design and hosting :
 Design : Ifa Partner’s
Hosting : Creatyx
 
Informations
In spite of all the attention of our services on the content of this website, Hugau Gestion can not be held responsible for the presence of an eventual error concerning the financial information. Hugau Gestion informs you that the presentation and the content of the website can be modified at every moment.
 
Recommendations
The information presented on this website does not constitute an offer of products or services that can be assimilated to a public call or an activity of prospecting or soliciting for the purchase of sale.
The information available on this website is purely informatory.
 For further information please contact us: contact@hugau-gestion.com
 
Performances
Past performances are not indicative of future performances which can vary over time and in no way constitute a guarantee of future performance or capital.
 
 Intellectual property
The entire website is the property of Hugau Gestion.
Any reproduction, diffusion made without the authorization of Hugau Gestion is forbidden
 
 
 
You must select the below checkbox
I am a Retail Investor in France and I fully acknowledge and accept this disclaimer and the Terms and Conditions and Privacy Policy.
I refuse