PolICY OF COMPLAINTS HANDLING

As required by the regulation, Hugau Gestion has set up an internal procedure to answer complaints of its clients. This legal regulation is defined by the article 313-8 of the general regulation of the French Market authority (AMF).

It’s important to note that a complaint is an expression of a client’s dissatisfaction with the service provider. It’s different from a request for information, an opinion or a clarification.

Complaints should be sent to Hugau Gestion, 60 Rue Saint Lazare, 75009 Paris, FRANCE, or by email at this address: contact@hugau-gestion.com.

Hugau Gestion will take into account the complaint, and clients will receive a confirmation letter or an email, during a period of ten business days starting from its reception unless a response has been given in the meantime by the company.

Except special circumstances a response to your complaint will be sent during a period of two months following the reception of the complaint.

All the claims will be treated by the Compliance Officer.

In case of a persisting disagreement, clients may refer matters to the AMF mediator at the address mentioned here :

http://www.amf-france.org/

Or directly by letter to:
Mme Marielle Cohen-Branche
Médiateur de l’AMF
Autorité des marchés financiers
17, place de la Bourse
75 082 Paris cedex 02

FRANCE