As required by the regulation, Hugau Gestion has set up an intern procedure to answer complaints of its clients. This legal regulation is defined by the article 313-8 of the general regulation of the French Market Authority (AMF).
It’s important to note that a complaint is an expression of a client’s dissatisfaction with the service provider. It’s different from a request for information, an opinion or a clarification.
Complaints should be sent to Hugau Gestion, 60 Rue Saint Lazare, 75009 Paris or by email at this address: firstname.lastname@example.org.
Hugau Gestion will take into account the complaint, and clients will receive a confirmation letter or an email, during a period of ten business days starting from its reception unless a response has been given in the meantime by the company.
Except special circumstances a response to your complaint will be sent during a period of two months following the reception of the complaint.
All the claims will be treated by the Compliance Officer.
In case of a persisting disagreement, clients may refer matters to the AMF mediator at the address mentioned here
Or directly by letter to:
Mme Marielle Cohen-Branche
Médiateur de l’AMF
Autorité des marchés financiers
17, place de la Bourse
75 082 Paris cedex 02